Issue

After upgrading xDM to version 2025.1.7, the execution engine may crash, displaying the error: "Unexpected error occurred during job processing, Panic Mode, the engine will be shutdown." This issue arises specifically in association with data notifications.


Cause

The cause of this issue is that a data notification-associated job cannot be found. It results in the error: "The job (DataNotification.xxx.xxx.processor) referenced by the trigger does not exist."


Solution

To resolve the execution engine crash caused by the missing data notification job, follow these steps:

  1. Access the Data Notifications: open the data notifications configuration within the xDM platform
  2. Update the Metadata: make a minor update to the data notification configuration, such as modifying and saving the description. This action will force the metadata to resynchronize.
  3. Check for Updates: ensure you have applied all relevant patches if there is a known bug fix, such as MDM-16596 fixed in a previous version (e.g., 2025.1.5), that affects data notifications.
  4. Restart the Execution Engine: restart the execution engine to apply changes and verify if the resolution works.


This solution should help in syncing the metadata correctly, thereby resolving the job's reference issues and preventing the crash of the execution engine. If issues persist, check for further updates or patches that address data notification problems in your xDM version.