Hello Chillimuntavenkanna,
Does the unconfirmed golden contains multiple masters?
And if so, do they all match with the new incoming master?
Hi Alexia, unconfirmed golden has only one master and all matching with new incoming master.
Hello Chillimuntavenkanna,
What about the confirmed golden?
I think opening a support ticket may be more suitable, because you may need to provide data extract / rules to have a better view on what is happening here.
Hello Alexia,
The new master was merged with the confirmed golden..
Hello Chillimuntavenkanna,
As mentioned, it will be more productive if we address this over ticket.
So I have created one for you.
An agent will answer you there.
Thank you and have a good day.
Thanks for the update Alexia.
Chillimuntavenkanna SUBBARAOCHILLIMUNTA
Hi,
We have a scenario where a suggestion group initially contains one confirmed golden and one unconfirmed golden.
When we ingest a new master record, the record matches the existing suggestion group and successfully merged into the confirmed golden. However, the existing unconfirmed golden remains unchanged and is not merged, even though the match score (96) are above the configured threshold (68) for Merge unconfirmed with confirmed goldens.
Could you clarify Why the unconfirmed golden is not merging into the confirmed golden, even though the score meets the threshold?